Free diagnosis
Have your video assessed to find out what may be recoverable.
VIDEO REPAIR
Your player says “moov atom not found”?
Your video will not open and this error appears. The message alone does not mean everything is lost: the file needs to be assessed.
The planned process
Preview before payment
See a preview of the result obtained for your own file.
Your choice
The price is shown before payment. You decide whether to recover the full result.
A recording that stopped unexpectedly
This message can occur after recording is interrupted or when a file is incomplete. The video itself needs to be examined to establish whether a usable result can be obtained.
- The battery ran out during recording.
- The device or application stopped before the recording ended.
- The file is present, but your player displays an error.
See what can be saved before committing
Having the file does not guarantee that it can be recovered. The planned Remanence process will let you view a preview after processing, then decide whether the result meets your needs.
What you can keep now
- The original file, without replacing it with another version.
- The exact error message and what happened during the interruption.
- Another copy of the same recording, if one exists.
Your questions
Does this message mean my video is lost?
Not necessarily. The message alone does not establish the extent of the problem. Recovery may be possible, partial or impossible depending on the file.
Should I modify the file before sending it?
Keep your original unchanged. Use a separate copy if you try anything yourself.
How much will recovery cost?
The price will be shown before any payment. Launch pricing has not been published yet.
Will my videos be public?
We are preparing private processing. Access, retention and deletion terms will be specified before the service opens.